Eligibility
Access to BizAppFlow services requires that users are authorized representatives of an organization or individual with legal capacity to enter into agreements under applicable Malaysian law. Use by entities subject to export controls or activity restrictions may be limited.
Users must be at least 18 years old or of the minimum age required by local law to form a binding contract in their jurisdiction to create an account and use the services.
Services must be used in compliance with all applicable laws and regulations. Activities involving unauthorised access, data harvesting, spamming, or distribution of malicious content are prohibited.
Availability of certain features may vary by country. BizAppFlow may restrict access to individuals or organizations located in regions subject to activity embargoes or sanctions.
Account Management
To use BizAppFlow, users register an account and provide accurate information. Account creation establishes access credentials and an administrative contact for the organization. The account holder is responsible for managing user roles, permissions, and billing details associated with the account.
Users must provide current and accurate account information. Changes to business contact details, billing addresses, or authorized administrators should be updated promptly to ensure continued service and correct invoicing.
Account holders are responsible for maintaining the confidentiality of login credentials and for all activity that occurs under their account. Strong password practices and multi-factor authentication are recommended and may be required for certain account roles.
Accounts are non-transferable except with prior written consent from BizAppFlow. Assigning or selling an account to a third party without approval is prohibited.
If account compromise is suspected, notify BizAppFlow support immediately at [email protected] and follow recommended incident response steps, including credential rotation and a security review of integrations.
BizAppFlow may suspend or restrict access to accounts that violate these terms, pose security risks, or are associated with non-payment, pending contribute or remedial action.
Service Description
BizAppFlow provides a suite of workflow management and business software tools. Services include a workflow designer, task orchestration, reporting, integrations, and hosting. Specific feature availability may depend on the selected plan and technical configuration.
Platform features may be added, modified, or deprecated as part of routine product development. BizAppFlow will provide notice of significant changes that materially affect service functionality, and will take reasonable steps to assist customers in transition.
BizAppFlow aims to provide continuous service availability but may schedule maintenance windows or experience outages due to infrastructure, third-party dependencies, or force majeure events. Service level commitments, if applicable, are described in subscription agreements.
Acceptable Use
Users must adhere to acceptable use rules designed to protect the service, users, and data integrity. The following list provides non-exhaustive examples of prohibited activities.
- Attempting unauthorized access to BizAppFlow systems or other user accounts.
- Uploading or distributing malicious software, phishing content, or materials that infringe intellectual property rights.
- Using the platform for activities that violate export controls, sanctions, or local regulatory prohibitions.
- Excessive automated requests or scraping that adversely affect service performance for other users.
- Interfering with normal operation of the service including tampering with security features or access controls.
- Impersonation of BizAppFlow staff, misrepresenting affiliations, or falsifying system logs.
- Storing or processing regulated data types without appropriate configuration and compliance arrangements; consult BizAppFlow for requirements.
User Content
Users may upload, submit, or store content using BizAppFlow services. User content remains subject to the user's policies and responsibilities as described below.
Users retain ownership of content they create or upload. BizAppFlow does not claim ownership of user data, subject to the license granted to operate and provide the services.
By uploading content to BizAppFlow, users grant a limited, non-exclusive license to BizAppFlow to store, cache, transmit, and display the content as necessary to provide the services, perform backups, and comply with legal obligations.
Users are responsible for obtaining necessary rights and consents for content they process or store. Sensitive data handling should follow applicable laws and organizational policies; BizAppFlow provides configuration options to assist compliance but does not assume legal responsibility for user content.
BizAppFlow may remove content that violates these terms or applicable law. Requests for removal should be submitted through the designated support channels and will be processed in accordance with applicable procedures.
Intellectual Property
All intellectual property rights in the BizAppFlow platform, software, and documentation remain the property of BizAppFlow or its licensors. Users are granted a limited license to use the platform under these terms and any applicable subscription agreement.
- Reverse engineering, decompilation, or deriving source code from the platform is prohibited except where expressly permitted by applicable law.
- Removing or altering product markings, copyrights, or proprietary notices is prohibited.
- Derivative works based on BizAppFlow software may not be distributed without explicit permission.
Paid Services
Premium features, enhanced support, and additional capacity are available as paid services. Pricing, plan limits, and terms for paid services are set out in the subscription agreement or order form.
Pricing is based on selected plan, user seats, or resource usage. Detailed pricing and plan comparisons are provided on BizAppFlow.pro and in contractual documentation provided at the time of purchase.
Payments are collected according to the billing schedule in the subscription agreement. Accepted payment methods are listed during checkout. Failure to provide timely payment may result in service restrictions.
Subscriptions renew automatically unless canceled as described in the subscription terms. Account administrators can manage subscriptions through the billing console or by contacting BizAppFlow support.
Refunds, if any, are handled in accordance with the subscription agreement and local consumer protection laws. Refund policies vary by plan and billing region.
Customers may cancel paid services according to the cancellation terms applicable to their subscription. Cancellation may result in loss of access to paid functionality at the end of the billing cycle.
Customers are responsible for taxes applicable to their purchases. BizAppFlow may collect taxes on behalf of tax authorities where required and will provide tax invoices where appropriate.
BizAppFlow may adjust pricing for services; existing subscribers will receive advance notice and options to accept new terms, renew under prior pricing for a limited period, or terminate the subscription under specified conditions.
Non-payment may result in suspension of paid features after notice. BizAppFlow will attempt to notify account administrators before restricting access to prevent disruption.
Disclaimer
The service is provided on an as-is basis. BizAppFlow provides documentation and operational guidance, but does not assume liability for how customers configure or use the platform. Customers should validate implementations in test environments prior to production rollout.
Limitation of Liability
To the extent permitted by law, BizAppFlow's liability for direct damages arising from use of the service is limited to amounts paid for the service in the preceding 12 months. BizAppFlow is not liable for indirect, consequential, or special damages, except where prohibited by applicable law.
Third-Party Services
BizAppFlow may integrate or interoperate with third-party products and services. Use of third-party services may be subject to their own terms and privacy policies. BizAppFlow is not responsible for third-party service performance or compliance.
Termination
Either party may terminate the subscription in accordance with the agreement. BizAppFlow may terminate access for violations of these terms or where continued use poses security or legal risks.
On termination, access to services and user data may be restricted. Data retention and export procedures are defined in the subscription agreement; users should export required data prior to termination or within the retention window.
Privacy
BizAppFlow collects and processes personal data as described in the privacy policy available on BizAppFlow.pro. Data processing practices include account administration, service provision, security monitoring, and communications. Customers control their user data and can request data exports or deletion subject to legal and contractual obligations.
Communications
BizAppFlow communicates with account administrators and registered contacts for service announcements, billing, and security notifications. Users consent to receive electronic communications related to account and service operations.
Changes to Terms
BizAppFlow may update these Terms from time to time. Material changes will be notified to account administrators by email or platform announcement with the effective date. Continued use after the effective date constitutes acceptance of the updated terms.
Governing Law
These Terms are governed by the laws applicable to the operation of BizAppFlow in Malaysia. Disputes will be handled in accordance with the dispute resolution procedures outlined below unless otherwise specified in a separate agreement.
Dispute Resolution
Parties should seek to resolve disputes through good-faith negotiations. If unresolved, disputes may be submitted to mediation or the competent courts in Malaysia as provided in the subscription agreement or applicable law.
